Information and Products Provided

The Viopen company, regarding the products presented in its Viopen.gr online store, is committed not only to the validity of the basic characteristics associated with them, but also to the quality, completeness and validity of the information posted on its website . The accuracy of the details of the services provided by the online store of the Viopen company is guaranteed to the same extent subject to any errors, of a technical or typographical nature that have occurred unintentionally or by mistake. Taking into account the nature of transactions through an online store, factors such as the minimum necessary time to update the system, any downtime of the website and also the increased demand affecting the availability of some products, may affect the general process but the company will pay every humanly possible effort to update the system immediately.

Limitation of Liability

The presentation of products and services for sale on the Viopen.gr website constitutes an invitation to customers/users for the purpose of submitting a contract proposal and does not in any way constitute a commitment on the part of the Viopen company for the availability and adequacy of the displayed products and services. The Viopen company bears no responsibility and cannot guarantee the availability of the products displayed in its online store. However, it is committed to promptly informing customers/users in the event of their unavailability. The company bears no responsibility for any technical problems that may occur to customers/users when accessing and browsing its online store and are exclusively related either to the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized interference with information and/or services and/or products available through its online store.

Order Cancellation/Modification

Before completing your order online, you have the option to modify the quantity of products or remove one or all of the products you have placed in your cart by clicking on the Edit Cart option that appears in your cart and indicates the possibility of removing or modifying them. In the event that your order has already been invoiced and shipped to the destination of your choice, no cancellation is possible.

Intellectual Property Rights

The Viopen.gr website is the official online store for the exhibition and sale of Viopen products and therefore all its content, information, data, photos, trademarks, logos, graphics, designs and any other distinguishing features as well as generally all the digital files and services provided by the online store are the intellectual property of the company itself and are protected by the Greek, community and international intellectual and industrial property laws.
It is prohibited in any way to mislead the public regarding the real owner of the content of this website, which is the intellectual property of the Viopen company and is not allowed, in accordance with the relevant provisions of Greek legislation, to be rebroadcast and to be, in whole or in part, the subject of copying, reproducing, selling, modifying, republishing or distributing in any way.
The brands, marks, images, logos and distinguishing features that represent the Viopen.gr website or third parties and their products or services are exclusive trademarks of the Viopen.gr website or third parties and are protected by the relevant trademark and commercial and industrial property laws. Their appearance on the website should not for any reason be understood as a transfer or assignment of a license or right to use them. Responsibilities arising from the use in any way by third parties of the above marks and distinguishing features of third parties are not borne by the company.

Jurisdiction, Extension of Jurisdiction and Applicable Law

The present terms and conditions of use of the Viopen.gr online store of the Viopen company are governed by Greek Law, are valid and applicable to any contract for the distance sale of goods concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect mandatory law provisions. Any dispute, dispute or disagreement related to the execution and/or interpretation of these terms and conditions of use of the company’s online store that may arise will be subject to the exclusive jurisdiction of the competent Courts of Athens.

Privacy Data

We are committed to protecting your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your Data from any form of accidental or unlawful processing. These measures are reviewed and amended when deemed necessary.

Recipients of the Data are the absolutely necessary personnel of the Company, who are committed to confidentiality and the companies cooperating with us, which process your Data as Processors on our behalf and in accordance with our orders.

The Performers have agreed and contractually committed to the Company:
to maintain confidentiality,
not to send Data to third parties without the Company’s permission,
to take appropriate security measures,
to comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
The processing of your Data in any way is permitted only to persons authorized by us, our employees and partners exclusively for the purposes for which you have authorized us.

We may share or disclose your Data when you have expressly requested it or when required by law.

What Data we collect about you

We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:

Data when creating a user account on the website
– Mandatory: e-mail address*, login password*

– Optional: first name, last name, surname, date of birth, postal address, telephone number.

Data from your transactions with us, either through our physical store or through our online store – For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your basket, wish list list), coupon redemptions, websites you visit and how and when you contact us.
Interests and shopping preferences, which help us recommend specific products and services that interest you
– For example, which products you show us a preference in order to receive a personalized offer from us
We will only request and use the Data we have collected to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, it is always your choice whether to share such information with us.
Traffic data of our website or other websites that you have visited before us
Information collected from the use of cookies in your browser.
Copies of documents you provide to prove your age or identity where required by law (such as a copy of a police or student ID). – For example these copies may include details of your full name, address, date of birth and your face image (photograph). If you provide a passport, the data will also include your place of birth, gender and nationality.
Payment information.
Your comments and product reviews.
Your image may be recorded on CCTV when you visit our physical store
In order to provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and telephone code where your computer is located, the web pages displayed when you visit, the advertisements in which click and whatever search terms you typed.

Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or feedback.
Educational information, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job)
CHILDREN
We comply with the law and do not allow children to register on our website when they are under 16 years of age. We will seek parental consent for children participating in Company experiences and events.

Availability

The Viopen.gr website contains all the information about our products. However, it is not certain that all products are available in our store for immediate purchase or demonstration. After placing your online order, you can contact us by phone at 2394 052661 or with our store by text message at info@viopen.gr so that we can direct you about the respective product. Thank you for your understanding.